Job Details

Bilingual Family Services Case Manager

Catholic Charities, Portland, OR, USA 97202

Job - Non-Profit

Salary Range: DOE

Close Date: 09/24/2020

Bilingual Family Services Case Manager

Family Support & Counseling Services

Full-Time (40hours/week); Non-exempt

Reports to: Supportive Services Manager


Inspired by the transformative power of God's love, Catholic Charities, the social service arm of the Catholic Church in western Oregon, partners with the most vulnerable in the community, regardless of faith, to achieve lasting solutions to poverty and injustice. Through the principles of Catholic Social Teaching, Catholic Charities of Oregon achieves lasting solutions to poverty and injustice by partnering with clients to meet their economic and educational goals, and to support their physical and social well-being. Catholic Charities of Oregon envisions a society in which all people thrive economically, socially, and spiritually; cultivate diverse, respectful, and just communities; and recognize the inherent dignity and sanctity of human life.


The Family Services Case Manager will provide a variety of case management services, class, groups, and events to an identified caseload of clients receiving services in programs at Catholic Charities.

The Family Services Case Manager will assess the identified clients to determine the need, support for program eligibility, assist with navigating resources, connect with referrals, development & implementation of groups and classes, and connection with resources. The goal of these services is to promote healthy, strong, and resilient families.


Will maintain a case load of 25-30 clients
Caseload will be primarily focused on pregnant and parenting families but will also include clients from adoption and intercultural counseling services as needed.
Using best practices, will develop case plans and goals with assigned clients, focusing on five main domains: housing stability, income, social connection, health and emotional resilience and thriving children.
Identify, develop, and lead on-going groups and classes to families who are pregnant and/or parenting children.
Provides support to pregnant and parenting clients referred through CC programs or outside partners.
Work collaboratively with identified, and to be identified, community partners to enhance the services that we provide.
Will serve as a primary liaison between agency and community resource agencies that provide assistance to clients.
Contributes to goal setting, process improvement, and achievement of desired outcomes.
Create a network of qualified volunteers to provide childcare for classes.
Participate in community networks focused on families with children.
Program marketing
Work with women who are considering adoption for their child. Offer on-going support throughout the pregnancy and after birth.
Be prepared to respond if a baby is born and the mother plans an unanticipated placement of the child.
Availability to assist with 2 5 adoptions per year.
Support prospective adoptive parents with a home study assessment, post-placement visits, and other adoption related issues.
Annual receive 10 hours of adoption related training.
Willingness to attend SNAC/COAA monthly meetings.
Assist the counseling team with limited duration case management related to clinical plans
Meets standards for documentation and performs data entry related to client care, client assistance, community referrals, and quality indicators in the electronic record according to established guidelines.
Participate in trainings and coordination meetings as requested by Supervisor.
Adherence to Catholic Charities policies and procedures.
Perform other duties and responsibilities as assigned.


Bachelor's degree in human services, social work, early childhood education or equivalent lived and or worked experience required.
Minimum of 2 years of case management experience working with families.
Bilingual and bicultural (Spanish/English) required.
Excellent written and oral communication skills.
Knowledge of attachment theory and early childhood development.
Ability to identify, implement, and coordinate the services and supports a client's identified need.
Respect for cultural diversity, religion, and experience and an understanding of human developmental needs.
Knowledge and / or experience with community resources serving families including: Homeless Families System of Care, the Multnomah Stability Initiative, the Healthy Birth Initiative, WIC, SNAP, TANF, the domestic violence system.
Ability to lead groups and classes including understanding of adult learning.
Ability to use the following tools and approaches: Assertive Engagement, motivational interviewing, person-centered case management, strengths-based practices and trauma-informed care.
Strong commitment to racial and social justice.
Ability to effectively work with standard office programs including Word, Excel, Outlook, Microsoft Teams and PowerPoint.
Demonstrate judgment and discretion in dealing with confidential matters.

Commitment to Catholic Charities mission to work in partnership with vulnerable populations to achieve lasting solutions to poverty and injustice.

Must be able to organize and prioritize work, be proactive, take initiative, follow through, and simultaneously manage multiple priorities to ensure goals are met in a timely manner. High attention to detail required.
Willingness to learn new skills and take on new responsibilities.
Strong analytical and strategic problem-solving skills.

Ability to work well in team setting, as well as independently; be flexible and adapt well to different dynamics in a fast paced work environment.
Ability to work a flexible schedule, which could include some evenings and weekends.

Travel between sites in Portland required. Must have driver's license, access to vehicle and ability to obtain automobile insurance at levels required by agency (100/300/100).
Satisfactory results from criminal, civil and/or motor vehicle background check required.

COMPENSATION: Compensation is commensurate with skills and experience. Competitive benefits package, including: 100% employer paid health insurance (employee portion), disability, life insurance, paid time off, 12 paid holidays, retirement plan, free parking and more.

TO APPLY: Submit your application, resume and cover letter at


For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

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