Job Details

Collections Specialist

Warner Pacific University, Portland, Oregon

Job - Non-Profit

Close Date: 08/31/2020

Warner Pacific University’s Mission: Warner Pacific is a Christ-centered, urban, Liberal Arts University dedicated to providing students from diverse backgrounds with an education that prepares them to engage actively in a constantly changing world. Our hiring practices reflect our missional commitment to being a Christ-centered institution.

Warner Pacific University’s Commitment to Diversity: Warner Pacific University is committed to hiring staff and faculty with an intentionality that demonstrates the importance of having an employee community that reflects the racial and ethnic diversity of the students we serve. Persons of color are strongly encouraged to apply.

Summary Description: The Collections Specialist is a full-time, benefits eligible position, reporting to the Assistant Director of Student Financial Services. This role is responsible for tasks involved in the management of the accounts for Warner Pacific University students (PGS & Trad Programs), which includes and is not limited to initiating and maintaining payment plans, providing excellent customer service to students, overseeing the collection of receivables, and providing support to other departments as needed.

Essential Functions:
Contact former students (PGS & Trad Programs) with outstanding balances for collection
Contact current students (PGS & Trad Programs) regarding missed or reduced payments
Provide customer service by assisting students with interpreting the statement and financial aid award and addressing choices to cover outstanding balances
Provide counseling to students and families regarding available resources to finance education
Provide options for payment and make recommendations to the student based on the student and family individual circumstances and financial capability
Audit student accounts (PGS) to ensure timely and accurate refunds
Follow up in a systematic basis to ensure students (Trad/PGS, Former, Current) are making payments as agreed upon
Assist in processing Third Party Billing and maintain correspondence with agencies that wish to assist students with account payments
Assist the Director of SFS with various collection and billing projects utilizing a variety of spreadsheets for tracking
Respond in a timely manner to student account inquiries and provide assistance as needed to resolve account issues
Work closely with Financial Aid to interpret and assist students with financial aid offer understanding and net amount owed
Provide assistance to students in securing outside resources/scholarships/employment
Cross train in Cashier duties to provide backup
Provide assistance in Perkins collections
Participate in Student Financial Services meetings and programs; serve on campus committees, as requested
Be present in the office on a daily basis, unless arrangements are made with the employee’s direct supervisor
Contribute to the support and implementation of the University Strategic Plan
Participate in Warner Pacific University professional development opportunities
Adhere to University policies and procedures regarding career, academic, and ADA services
Demonstrate commitment to a Christ centered liberal arts education by upholding to the mission of the University and abiding by the Employment Standards and Lifestyle Agreement
Exhibit commitment to inclusiveness and sensitivity in areas of national origin, ethnicity, culture, gender, and disabilities
Other duties as assigned

Minimum Qualifications:
Associate’s degree in Accounting or associated field from an accredited institution or equivalent experience in a higher education environment
Experience in a professional office environment interacting with customers and accounting responsibilities
Experience in accounts receivable and/or collections
Ability to maintain extreme confidentiality
Demonstrated ability to efficiently and effectively solve problems, and initiate and implement projects independently
Ability to multi-task, work effectively, and meet deadlines in a fast-paced environment
Ability to work outside of normal business hours, as necessary (i.e. graduation meetings)
Excellent self-motivation, oral and written communication skills, and the ability to work well with students, faculty, and staff
Proficient in computer programs including Windows, Outlook, Word, Excel, and the Internet
Demonstrated ability to work with and commitment to diversity

Preferred Qualifications:
Bilingual – Spanish speaker preferred
Experience in financial aid or student financial services
Experience using the Ellucian Colleague administrative system
Bachelor’s degree from an accredited institution or equivalent experience in a higher education environment

Physical Demands – Work Environment:
The position is located in a typical office environment. Professional/business casual attire is required.

Employment and Lifestyle Standards:
Warner Pacific is a Christ-centered urban liberal arts University dedicated to providing students from diverse backgrounds an education that prepares them to engage actively in a constantly changing world. The University was founded in 1937 by the Church of God (Anderson, Indiana) and maintains a covenant relationship with that body. Central to Warner Pacific’s identity as a Christ-centered higher education institution is the policy of hiring persons whose personal and professional lives reflect:

1. A belief in the deity of and commitment to Jesus Christ and the Christian faith, as interpreted through the historic witness of Scripture and the continuing ministry of the Holy Spirit.
2. The practice of following Christ through day-to-day personal lifestyle choices.
3. A vitality of Christian experience maturing in insight and application and appreciative of differing viewpoints.
4. A commitment to life-long learning and service through personal and professional development.
5. For teaching faculty, the expression of artful teaching, based on mastery of relevant subject matter and in an environment of purposeful and rigorous inquiry amongst a community of scholars who support one another.
6. A capability, by temperament, preparation, and will, to support students as they confront the intellectual, social, physical, emotional, and spiritual challenges of their lives.
7. A sensitivity to and support for the mission, core themes, vision, values, ethos and traditions of the Warner Pacific University community.
8. A commitment to teaching and serving in harmony with the doctrines of the Bible as understood and generally held by the Church of God Reformation Movement.

Employee Agreement:
Mission-based hiring is of critical importance to Warner Pacific University. From its inception, the Church of God has resisted condensing the Scriptures into a formal creed, instead emphasizing salvation as the entrance into the body of Christ; unity in diversity; and a call to holy living as God’s people representing Christ in the world. Warner Pacific, rather than requiring subscription to an institutional doctrinal statement, asks each employee to affirm a personal faith in Jesus Christ by providing a statement articulating the ways in which faith informs the employee’s understanding of his or her vocation at Warner Pacific. Employees are expected to demonstrate and articulate a vital Christian faith and to live in a manner consistent with a Christ-centered lifestyle as informed by the Scriptures of the New Testament.

Further, to ensure orderly operations and provide the best possible work environment, all Warner Pacific University employees are expected to maintain the highest levels of ethics, professionalism, integrity, and judgment. Employees must obey all laws governing the workplace and the business of the University, as well as treat others (students, suppliers, and co-workers) with honesty, respect, and personal dignity in all interactions. Conduct that is malicious, abusive, threatening, dishonest or unlawful is not acceptable. Employees who feel they are being subjected to conduct of this kind should bring the concern to Human Resources. The University environment is expected to be free from discrimination and harassment (including bullying). When an individual’s behavior has direct implications for others and/or the well-being of the University community, there may be cause for institutional involvement, regardless of where the situation occurs.

Warner Pacific University desires to provide a safe and healthy environment for staff, faculty, students, visitors and guests. Therefore, smoking is not permitted on University property, in its vehicles, or at any University sponsored event. The use of illegal drugs or non-prescribed controlled substances is strictly prohibited. Use of alcoholic beverages, tobacco products, electronic cigarettes or marijuana is strictly prohibited on Warner Pacific University campuses.

Equal Opportunity Employer:
Warner Pacific provides equal opportunity for employment and advancement for all employees and applicants regardless of race, color, sex, gender, national origin, citizenship status, disability, age, genetic information, status with regard to public assistance, veteran status and any other status protected by laws and regulations to which Warner Pacific is subject. All employment decisions, including hiring, promotions, compensation, benefits, transfers, and terminations are made in a manner that does not discriminate against individuals in the categories discussed above. Because Warner Pacific is a Christian liberal arts University, the University exercises its legal right to hire Christian employees to fulfill its mission and purpose.

Commitment to Diversity:
Warner Pacific University is committed to building a culturally diverse faculty and a multicultural learning environment. Inquiries are encouraged from candidates who will enrich and contribute to the cultural and ethnic diversity of our University. Warner Pacific University is an Equal Opportunity Employer that seeks a diverse workforce of committed Christians from all racial, ethnic, and socio-economic backgrounds.

Warner Pacific University offers a full range of traditional benefits for qualifying employees, including medical/dental insurance, disability, life insurance, paid vacation and sick time, mission leave, tuition remission, and retirement savings.

To Apply:

In order to be considered an applicant for this position, please complete our online employment application at
Click "Apply Now" to complete the online application, and submit the following:
1. Resume
2. Cover letter with names/contact information for three professional references

Complete details: