Job Details

Seasonal 2020 Bilingual Enrollment Organizer 1 (Cantonese, Russian, Spanish and Vietnamese); Starts: September 1, 2020; Expires: January 31, 2021

RISE Partnership, Portland, Oregon

Full Time - Non-Profit

Salary Range: $4,091 - $6,530 monthly

Close Date: 08/02/2020

Are you passionate about delivering quality training and benefits to Oregon's care and public services workforce?  If you meet the qualifications below, we want to talk with you!

Application Requirements:
Ready to join us? A resume, cover letter required for all applications. Your cover letter should explain your reason for wanting to work for RISE Partnership and provide an example of your demonstrated success in a similar position. To apply, submit your cover letter and resume on 

Pay and Benefits:
We offer competitive wages and top-notch benefits, including 100% employer paid medical, dental, vision, and employee assistance program benefits for ourselves and if applicable our dependents, as well as 15% employer paid 401K and other generous leave benefits.

Equal Opportunity Employer:
RISE Partnership an Equal Opportunity Employer. Our team members are also responsible for conduct consistent with our EEO standards and are expected to demonstrate respect for all coworkers and participants. We also recognize the desirability of increasing employment opportunities for people of color, women, LGBTQQI, people that are bilingual or multilingual, and people with disabilities.

Seasonal 2020 Bilingual Enrollment Organizer 1 (Cantonese, Russian, Spanish and Vietnamese) 

Organizational Overview
RISE Partnership delivers a wide range of exceptional benefits on behalf of Labor-Management trusts and nonprofits.  By joining together, we give workers the resources and confidence to make the most of their union-negotiated benefits.

Position Summary
Reporting to the Carewell Benefits Manager, the Enrollment Organizer 1 will be part of a team of professionals who help deliver the benefits of labor-management Trusts. An Enrollment Organizer 1 is responsible for daily outreach and inbound communications from participants to provide education, guidance and assistance on their Trust benefits, Union and the Affordable Care Act (ACA). They will provide participants the tools to be able to manage their individual health plans and benefits. The Enrollment Organizer is able to facilitate Oregon Health Plan enrollments, shepherding participants through the process and all of its subsequent aspects.  They will assist participants with reimbursement submissions, carrier contact, foundational ACA understanding, and work complex cases to resolution or hand-off to the appropriate partner organization. They will also be responsible for building and maintaining a knowledge base of current industry best practices, procedures, and norms as it relates to Certified Community Assisters and Insurance pathways, identifying communications, research and data needs, identifying emerging trends, educating partner staff and participant leaders.  Enrollment Organizers 1 are also responsible for strengthening participant access to health insurance by identifying and recruiting participant leaders and identifying opportunities to expand participation in the program.

Essential Functions
●    Organize, train, educate and assist participants, leaders and staff;
●    Assist Carewell Benefits partners in the performance of their responsibilities;
●    Identifying and collecting participant stories in coordination with communications plans of the Carewell Benefits and its partners;
●    Preparing materials for distribution to participants (scripts, leaflets, newsletters, email, etc.);
●    Develop core competencies in the Affordable Care Act, Medicaid, Medicare and the Supplemental and Benefit Trusts;
●    Complete and maintain Certifications with the State and Federal government that allows you to assist participants with their personal health and confidential information;
●    Work with and protect sensitive and confidential information using appropriate administrative, technical and physical safeguards in compliance with HIPAA and HITECH;
●    Assisting participants throughout the enrollment process from application through access of benefits and troubleshooting unique situations;
●    Communicate with participants and workers by phone, email and in person to help them problem solve issues;
●    Organize members to take action around issues where appropriate particularly to protect and maintain their insurance;
●    Working with diverse communities, including participants from different socio-economic, race, religion, and language backgrounds including participants who identify as LGBTQQI;
●    Setup and coordination of community meetings, including finding space, organizing support for people to assist in enrollment, logistics, working with community partners, and turnout of participants and staff;
●    Other duties as assigned.

Knowledge, Skills and Abilities 
●    A commitment to giving workers the capability and confidence they need to make the most of their union-negotiated benefits;
●    A commitment to treating coworkers and participants with respect;
●    A demonstrated commitment to health care and empowering workers;
●    Self-motivated with ability to work well independently and to think on your feet;
●    Ability and stamina to work irregular and long hours and to attend weekend and evening activities that may include some travel;
●    Excellent communications skills required;
●    Ability to work independently and with a team;
●    Have workspace at home that meets HIPAA requirements through Phase 2 of COVID-19
●    Independently manage multiple projects simultaneously;
●    Ability to use the following office equipment, tools and machines: PC, headset, Gsuites, RingCentral, Docusign, Salesforce, Zoom,Paychex. 

●    Experience in advancing the voice and conditions of Oregon’s homecare and personal support workers;
●    Organizers must be able to use the internet/computer to track conversations and issues;
●    Meet the minimum qualifications of a language proficiency test;
●    Must pass a background check and federal authorization process in order to enroll people in the Affordable Care Act;

Supervisory Responsibilities
This position is not responsible for supervising other staff members. 

Working Conditions
●    Check the appropriate health classification group for this position:
❏    Group 1 - Requires physical abilities to perform instant or sustained arduous physical activity
❏    Group 2 - Requires occasional lifting and exertion for short periods
➔    Group 3 - Requires very limited physical exertion
●    Readiness to work occasional long and varying hours, including weekends, evenings and holidays
●    Able to travel between worksites and/or meeting locations within the state to the extent possible related to State of Oregon mandated social distancing guidelines

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.